5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your defenses. In the majority of instances they probably are, but it is important to implement a system of verification and quality management to make sure that problems associated with the deficiency of performing these tasks don’t begin to occur.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and attaining what you imagine as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security company and inquire does it look decent.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to display if the protector is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from that shield and it provides you a chance to request a different shield if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender?
• How thoroughly are your article orders clarified?
Determine the answer to every one of these questions and be certain that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate at your property.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their work isn’t significant and they begin to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your property. These monitoring systems permit the security guard company to track the log and time the action of the guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.